FAQ

❓Order Processing Time

We process orders within 1-3 business days after payment confirmation.

once your order is shipped, you will receive a tracking number via email.

 

🚚 Shipping Time

Delivery usually takes 7-15 business bays depending on your location in the United States. in rare cases, delays may occur due to high demand or logistics issues. 

 

📦Do you Provide Tracking?

Yes! All orders come with a tracking number.

You can track your order anytime from our Order Tracking page.

 

💳What Payment Methods Do You Accept?

We accept all major payment methods including:

• Visa
  
• MasterCard
• American Express
• PayPal

 

❌ Can I Cancel My Order?

You can cancel your order within 12 hours of placing it.
After that, your order may already be processed and cannot be canceled.

 

🔄 Refund & Return Policy

We offer a 30-day money-back guarantee.

You are eligible for a refund if:

• You received a damaged or defective product
  
  
• You received the wrong item

To request a refund, please contact us with photo proof.

 

📍 Where Are You Located?

We operate as an online dropshipping store and work with global suppliers to deliver the best products at competitive prices.

📩 How Can I Contact You?

You can contact us anytime via:

• Email: support@unovizio.com
  
  
• Contact page on our website

We usually respond within 24 hours.